Client Charter
Our Commitment to You
Clear expectations. Specialist expertise. Accountable recruitment delivery.
Our Approach
A Partnership Built on Trust
At Mane, we believe strong recruitment partnerships are built on understanding, transparency and consistent delivery.
Our Client Charter sets out the standards you can expect from us throughout our partnership. We will take the time to understand your organisation, communicate clearly, act responsibly and provide a service focused on your long-term workforce needs.
Alongside our specialist market knowledge, we maintain high standards of compliance, integrity and professional conduct across everything we do.
PLACING CLIENTS AT THE HEART OF MANE'S SERVICE DELIVERY
OUR CLIENT COMMITMENTS
Support That Can Evolve With You
Strengthen your business through permanent recruitment and dedicated search for specialist, senior and business-critical appointments.
Flexible Workforce Solutions
Access contract, temporary and project recruitment support when you need to scale quickly, respond to changing workloads or secure specialist skills.
Strategic Hiring
Strengthen your business through permanent recruitment and dedicated search for specialist, senior and business-critical appointments.
International & Talent Intelligence
Access specialist talent across international markets, supported by market insight, salary benchmarking and talent intelligence to inform workforce decisions.
What Our Commitment Means in Practice
Our support may flex around your needs, but the standards behind it stay consistent.
Our Client Charter shapes how we understand your requirements, represent your business, assess candidates, manage compliance and communicate throughout the recruitment process.
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Understanding Your Requirements
We begin by building a clear picture of your organisation, project, working environment and recruitment priorities.
This includes discussing:
- The technical and professional requirements of the role
- Team structure and working environment
- Timescales and project demands
- Compliance and onboarding requirements
- Salary, rate and wider market considerations
- How and when you would like to receive updates
Where appropriate, we will also share market insight to help refine the brief and set realistic expectations.
Representing Your Business
Candidates should receive an accurate and professional understanding of the opportunity and your organisation.
We will communicate the information agreed with you, manage expectations honestly and protect confidential or commercially sensitive details throughout the process.
Candidate Assessment and Quality
Our focus is on relevant introductions rather than unnecessary volume.
Before submitting a candidate, we will assess their experience, suitability, availability and expectations against the agreed requirements. We will also ensure they understand the opportunity and are genuinely interested in progressing.
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Compliance and Onboarding
We will support the required checks and onboarding processes without compromising legal, regulatory or professional standards.
Depending on the role and service, this may include identity and right-to-work checks, references, qualifications, certifications, security requirements and client-specific documentation.
Communication and Market Feedback
We will agree a communication approach that works for your team and provide clear updates throughout the assignment.
This may include candidate availability, market response, salary or rate expectations, potential delivery risks and recommended changes to the search.
Ongoing Support and Review
Our service does not end when a candidate starts.
We will remain available to support the placement, respond to concerns and gather feedback. We will also review performance and identify opportunities to improve future delivery.
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FLEXIBLE RECRUITMENT SOLUTIONS
Support Built Around Your Hiring Needs
No two businesses, projects or workforce challenges are the same. That is why our support can flex around what you need.
From contract and permanent recruitment to dedicated search, international hiring and project recruitment, Mane can provide different solutions as your requirements evolve. Our consultancy services can also provide talent insights, market mapping and salary intelligence to support better-informed workforce decisions.
